Kepuasan Pelanggan
MAHASISWA ADMINISTRASI NIAGA
- D-IV BAHASA INGGRIS 0...
- D-IV BAHASA INGGRIS 1...
- D-IV MANAJEMEN PEMAS2...
- D-IV PENGELOLAAN ARS3...
- D-IV USAHA PERJALANA4...
- D-III ADMINISTRASI BI5...
- D-III BAHASA INGGRIS6...
D4 Marketing Management Customer Satisfaction 2018-2022
2018 :
Average of IKM = 2.996
2019 :
Average of IKM = 2.78
2020 :
Average of IKM = 2.78
2021 :
IKM = 3,16
2022 :
IKM = 3,13
| 2018 | 2019 | |
| Number | Question | Question |
| U1 | There is socialization of students' tuition fee | Classroom is neat and clean |
| U2 | There is socialization of bidik misi scholarship | Classroom is cool and comfortable |
| U3 | Supplementary teaching materials (Handout, module, etc.) given to the students | Teaching and learning facilities are available in the classroom |
| U4 | The Director of POLINEMA and the team give time for consultation to the parents | POLINEMA has complete facility in the library |
| U5 | Lecturers are willing to help the students having the academic problem | Laboratory/ workshop/ Studio in POLINEMA is relevant to the students' needs |
| U6 | Lecturers are open minded and cooperative | The availability of reference books in the POLINEMA's library |
| U7 | Lecturers are punctual | The availability of clean rest room facilities |
| U8 | Lecturers are capable based on the competencies | The availability of secure park area |
| U9 | Lecturers return the students' work and give objective evaluation | The availability of medical room from POLINEMA |
| U10 | The availability of prayers room for the students | The availability of prayers room for the students |
| U11 | The clarity of lecturer's explanation on the material | The clarity of lecturer's explanation on the material |
| U12 | Lecturers' ability in advising the students's Field Practice, Final Project or Thesis | The time allocated for question and answer session |
| U13 | Academic Staff's capability in giving service to the students | Supplementary teaching materials (Handout, module, etc.) given to the students |
| U14 | POLINEMA is care to the students' problem | Lecturers return the students' work and give objective evaluation |
| U15 | The availability of clean rest room facilities | Lecturers are punctual |
| U16 | The availability of secure park area | Lecturers are capable based on the competencies |
| U17 | The availability of medical room from POLINEMA | Semester Learning Plan made by the lecturers |
| U18 | The availability of reference books in the POLINEMA's library | Lecturers' ability in advising the students's Field Practice, Final Project or Thesis |
| U19 | Academic Staff's quality in completing the students' need | Academic Staff's capability in giving service to the students |
| U20 | Laboratory/ workshop/ Studio in POLINEMA is relevant to the students' needs |
Academic Staff's quality in completing the students' need |
| U21 | Students' problems are handled by POLINEMA through Academic advisor | POLINEMA provides the counsellor to the students |
| U22 | POLINEMA tries to provide the professional competence test certification to the students | POLINEMA provides scholarship for the certain students |
| U23 | POLINEMA tries to provide the professional competence test certification to the students | POLINEMA helps the students having academic problems |
| U24 | POLINEMA gives positive responses to the students' complain | The Director of POLINEMA and the team give time for consultation to the parents |
| U25 | POLINEMA tries to be transparent in explaining about the use of students' finance | POLINEMA gives health insurance to the students |
| U26 | POLINEMA helps the students having academic problems | POLINEMA gives accident insurance to the students |
| U27 | POLINEMA gives accident insurance to the students | Academic administration staffs are giving service politely |
| U28 | POLINEMA gives health insurance to the students | Students' problems are handled by POLINEMA through Academic advisor |
| U29 | POLINEMA gives information about academic and non-academic services through website (online) | Every students' work is always returned |
| U30 | POLINEMA gives information about teaching learning system through academic handbook | Time management done by the lecturers is effective and efficient |
| U31 | POLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbook | Punishment is given for all students who break the rule without any exception |
| U32 | POLINEMA gives information about job vacancies | POLINEMA is care to the students' problem |
| U33 | POLINEMA has complete facility in the library | There is socialization of students' tuition fee |
| U34 | POLINEMA monitors the development of students through their academic advisor | There is socialization of bidik misi scholarship |
| U35 | POLINEMA provides scholarship for the certain students | POLINEMA monitors the development of students through their academic advisor |
| U36 | POLINEMA provides the counsellor to the students | Lecturers are willing to help the students having the academic problem |
| U37 | POLINEMA publishes the information and either academic or non-academic services | Lecturers are open minded and cooperative |
| U38 | Semester Learning Plan made by the lecturers | POLINEMA tries to concern on the students' aptitude and interest |
| U39 | Classroom is cool and comfortable | POLINEMA tries to provide the professional competence test certification to the students |
| U40 | Classroom is neat and clean | POLINEMA gives information about teaching learning system through academic handbook |
| U41 | Punishment is given for all students who break the rule without any exception | POLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbook |
| U42 | Teaching and learning facilities are available in the classroom | POLINEMA gives information about academic and non-academic services through website (online) |
| U43 | Every students' work is always returned | POLINEMA publishes the information and either academic or non-academic services |
| U44 | Academic administration staffs are giving service politely | POLINEMA gives information about job vacancies |
| U45 | Time management done by the lecturers is effective and efficient | POLINEMA gives positive responses to the students' complain |
| U46 | The time allocated for question and answer session | POLINEMA tries to be transparent in explaining about the use of students' finance |
Pertanyaan 2020:
D3 Business Administration Customer Satisfaction 2018-2022
2018 :
Average of IKM = 2.999
2019 :
Average of IKM = 2.80
2020 :
Average of IKM = 2.80
2021 :
3,24
2022 :
IKM = 2,68
| 2018 | 2019 | |
| Number | Question | Question |
| U1 | There is socialization of students' tuition fee | Classroom is neat and clean |
| U2 | There is socialization of bidik misi scholarship | Classroom is cool and comfortable |
| U3 | Supplementary teaching materials (Handout, module, etc.) given to the students | Teaching and learning facilities are available in the classroom |
| U4 | The Director of POLINEMA and the team give time for consultation to the parents | POLINEMA has complete facility in the library |
| U5 | Lecturers are willing to help the students having the academic problem | Laboratory/ workshop/ Studio in POLINEMA is relevant to the students' needs |
| U6 | Lecturers are open minded and cooperative | The availability of reference books in the POLINEMA's library |
| U7 | Lecturers are punctual | The availability of clean rest room facilities |
| U8 | Lecturers are capable based on the competencies | The availability of secure park area |
| U9 | Lecturers return the students' work and give objective evaluation | The availability of medical room from POLINEMA |
| U10 | The availability of prayers room for the students | The availability of prayers room for the students |
| U11 | The clarity of lecturer's explanation on the material | The clarity of lecturer's explanation on the material |
| U12 | Lecturers' ability in advising the students's Field Practice, Final Project or Thesis | The time allocated for question and answer session |
| U13 | Academic Staff's capability in giving service to the students | Supplementary teaching materials (Handout, module, etc.) given to the students |
| U14 | POLINEMA is care to the students' problem | Lecturers return the students' work and give objective evaluation |
| U15 | The availability of clean rest room facilities | Lecturers are punctual |
| U16 | The availability of secure park area | Lecturers are capable based on the competencies |
| U17 | The availability of medical room from POLINEMA | Semester Learning Plan made by the lecturers |
| U18 | The availability of reference books in the POLINEMA's library | Lecturers' ability in advising the students's Field Practice, Final Project or Thesis |
| U19 | Academic Staff's quality in completing the students' need | Academic Staff's capability in giving service to the students |
| U20 | Laboratory/ workshop/ Studio in POLINEMA is relevant to the students' needs |
Academic Staff's quality in completing the students' need |
| U21 | Students' problems are handled by POLINEMA through Academic advisor | POLINEMA provides the counsellor to the students |
| U22 | POLINEMA tries to provide the professional competence test certification to the students | POLINEMA provides scholarship for the certain students |
| U23 | POLINEMA tries to provide the professional competence test certification to the students | POLINEMA helps the students having academic problems |
| U24 | POLINEMA gives positive responses to the students' complain | The Director of POLINEMA and the team give time for consultation to the parents |
| U25 | POLINEMA tries to be transparent in explaining about the use of students' finance | POLINEMA gives health insurance to the students |
| U26 | POLINEMA helps the students having academic problems | POLINEMA gives accident insurance to the students |
| U27 | POLINEMA gives accident insurance to the students | Academic administration staffs are giving service politely |
| U28 | POLINEMA gives health insurance to the students | Students' problems are handled by POLINEMA through Academic advisor |
| U29 | POLINEMA gives information about academic and non-academic services through website (online) | Every students' work is always returned |
| U30 | POLINEMA gives information about teaching learning system through academic handbook | Time management done by the lecturers is effective and efficient |
| U31 | POLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbook | Punishment is given for all students who break the rule without any exception |
| U32 | POLINEMA gives information about job vacancies | POLINEMA is care to the students' problem |
| U33 | POLINEMA has complete facility in the library | There is socialization of students' tuition fee |
| U34 | POLINEMA monitors the development of students through their academic advisor | There is socialization of bidik misi scholarship |
| U35 | POLINEMA provides scholarship for the certain students | POLINEMA monitors the development of students through their academic advisor |
| U36 | POLINEMA provides the counsellor to the students | Lecturers are willing to help the students having the academic problem |
| U37 | POLINEMA publishes the information and either academic or non-academic services | Lecturers are open minded and cooperative |
| U38 | Semester Learning Plan made by the lecturers | POLINEMA tries to concern on the students' aptitude and interest |
| U39 | Classroom is cool and comfortable | POLINEMA tries to provide the professional competence test certification to the students |
| U40 | Classroom is neat and clean | POLINEMA gives information about teaching learning system through academic handbook |
| U41 | Punishment is given for all students who break the rule without any exception | POLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbook |
| U42 | Teaching and learning facilities are available in the classroom | POLINEMA gives information about academic and non-academic services through website (online) |
| U43 | Every students' work is always returned | POLINEMA publishes the information and either academic or non-academic services |
| U44 | Academic administration staffs are giving service politely | POLINEMA gives information about job vacancies |
| U45 | Time management done by the lecturers is effective and efficient | POLINEMA gives positive responses to the students' complain |
| U46 | The time allocated for question and answer session | POLINEMA tries to be transparent in explaining about the use of students' finance |
Pertanyaan 2020:
